Privacy Policy for Quelld
Effective Date: 4th July 2024
ChangeFluent Ltd. (“ChangeFluent”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Quelld service, including any related applications, websites, and services managed by ChangeFluent (collectively, the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree to this policy, please do not use the Service.
1. Information We Collect
- Personal Information: Includes your name, email address, phone number, and any other information you provide when you register for the Service, update your profile, or interact with the Service.
- Children’s Information: The Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18.
- Usage Data: Includes details about how you use the Service, such as your navigation paths, date and time of your visits, and the pages that you access
- Device Information: Includes information about the device you use to access the Service, such as hardware model, operating system, unique device identifiers, and mobile network information.
2. How We Use Your Information
- To Provide and Maintain the Service: Including managing your account, providing customer support, and monitoring the usage of the Service.
- To Improve the Service: By analysing usage trends and preferences to enhance the functionality and user experience.
- To Communicate With You: About updates, security alerts, and account management issues via email, text, or push notifications.
- For Marketing Purposes: To provide you with news and general information about other goods, services, and events we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.
3. Disclosure of Your Information
- Legal Requirements: We may disclose your information where required to do so by law or subpoena.
- Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., maintenance, analysis, audit, marketing).
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred.
4. Security of Your Data
- Data Security: We implement a variety of security measures to maintain the safety of your personal information.
- Data Retention: We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
5. Your Data Protection Rights
- Access and Update: You have the right to access and update your personal information directly within your account settings section.
- Deletion: You can request the deletion of your personal data, subject to certain exceptions.
- Complaints: You have the right to lodge a complaint with a data protection authority about our collection and use of your personal information.
6. Changes to This Privacy Policy
- Modifications: We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Postal Address: 128 City Road, London EC1V 2NX